361. News: Listen to your customers!

Episode 536 · September 30th, 2019 · 59 mins 32 secs

About this Episode

Our expert hosts, Leda Glyptis and Simon Taylor are joined by some great guests at SIBOS 2019 in the Excel, London, to talk about the most notable fintech, financial services and banking news from the past week. This week's guests include:

  • Niall Cameron - Global Head of Corporate and Institutional Digital at HSBC
  • Ali Paterson - Editor in Chief at Fintech Finance
  • Chris Truce - Head of Fintech at Saxo Bank

We cover the following stories from the fintech and financial services space:

  • SWIFT discuss the adoption of gpi and impact on global payments (01:21)
  • RBS appoints Alison Rose as chief executive (12:07)
  • Monzo replaces entire Monzo Plus team and refunds customers after admitting premium service “didn’t go according to plan” (21:04)
  • Starling opens online banking option for business customers (29:55)
  • Alibaba acquires a third of Ant Financial (38:47)
  • American Express taps Open Banking for account-to-account payments (42:11)
  • Over a third of UK bank branches closed in past five years (49:27)

Fintech Insider by 11:FS is a podcast dedicated to all things fintech, banking, technology and financial services. Hosted by a rotation of 11:FS experts including David Brear, Simon Taylor, Jason Bates, Leda Glyptis and Sarah Kocianski and joined by a range of brilliant guests, we cover the latest global news, bring you interviews from industry experts or take a deep dive in subject matters such as APIs, AI or digital banking.

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