David chats to Alison Rose, CEO, Commercial and Private Banking RBS at their offices in London.
She tells us all about her background, how she got into financial servi es, why she stayed in banking for 25 years and how the industry is always changing and challenging her.
She talks about the positives of disruption and how much there is to learn; why humility is important; and how best to help customers through the changes facing them.
They also spoke about being a woman in the industry, how she is a role model and a pioneering woman in banking at the peak of her career - how does she do it? Why is it important to have female role models in this industry, how important it is to her to be seen as a good female role model; how she achieves a good work/life balance as a working mum, and why it's so important but also so hard to address the gender imbalance in the industry and how, in her view, it needs to be addressed at all levels, not just the top.
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